Privacy Policy for Assistia
At Assistia, your privacy is a priority. This Privacy Policy outlines how we collect, use, and protect your information when you use the Assistia app. It also explains your rights and how you can request to delete your data.
If you have any questions, feel free to contact us at [email protected]
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and company details.
- CRM Data: Information related to your projects, tickets, and estimates stored within the Perfex CRM through the app.
- Device Information: IP address, device type, and operating system.
- Usage Data: Access logs, page interactions, and other activities within the app.
2. How We Use Your Information
We use the information collected to:
- Provide and maintain the functionality of the Assistia app.
- Help you manage your projects, tickets, and estimates efficiently.
- Improve the app based on your feedback and usage data.
- Communicate with you about updates, notifications, or service-related messages.
- Comply with legal requirements or protect against legal claims.
3. Data Sharing
We do not sell or rent your personal data. We may share your information with:
- Legal Authorities: In response to legal requests or compliance with regulations.
- Business Transfers: In case of mergers, acquisitions, or asset sales.
4. Data Security
We implement security measures to protect your data from unauthorized access, alteration, or deletion. However, no method of transmission over the internet is entirely secure, so we cannot guarantee the absolute security of your data.
5. Your Rights
You have the following rights concerning your personal information:
- Access and Update: You can access and update your personal details within the app.
- Data Deletion: You can request the deletion of your account and data using the form provided at this link: Data Deletion Request Form.
- Opt-Out of Communications: You can opt out of non-essential communications.
To exercise any of these rights, contact us at [email protected]
6. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your account is deleted, we will either delete or anonymize your data unless required to keep it for legal purposes.
7. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for legal reasons. Any significant changes will be communicated via the app or email.
